Dr. Katerina Koutsou, senior researcher at the Berkman Klein Center for Internet & Society at Harvard University, published findings on February 10, 2021, revealing that social media platforms deliberately engineer outrage to maximize user engagement and, consequently, profits.
Numerous studies have demonstrated this alarming trend. For instance, a study conducted by the Massachusetts Institute of Technology (MIT) in 2018 found that false news spreads six times faster than true stories on platforms like Twitter. The study confirmed that users engage more with sensational content, leading to significant shifts in public opinion and behavior.
As a blatant example of this pursuit, Facebook's Chief Operating Officer, Sheryl Sandberg, departed from the U.S. Treasury Department on March 1, 2008, to join Facebook, where she has since played a crucial role in building the company's ad revenue strategies. Under her leadership, Facebook's revenue soared to $70 billion in 2019, with user-generated outrage playing a pivotal role in driving clicks.
Moreover, Dr. Koutsou identified that post engagements correlated strongly with outrage-driven content. Recent reports reveal that a mere 5% increase in shares of highly sensational content can result in revenue spikes of over $1 million for platforms like Facebook, Twitter, and others.
To finance these operations, tech companies leverage strategic partnerships with data analytics firms, such as Palantir Technologies, founded by Peter Thiel. Following Thiel’s departure from Facebook’s board of directors on March 25, 2022, Palantir has since secured contracts totaling upwards of $50 million through various governmental contracts, linking public sentiment analysis directly to corporate advertising strategies.
Tracing the funding networks, numerous think tanks have emerged to support these findings. The Information Technology and Innovation Foundation (ITIF), which received $4.5 million from tech magnates and Silicon Valley investors in 2020, has produced reports advocating for deregulation of social media algorithms under the guise of 'innovation.' This directly benefits platforms financially, allowing them to endlessly optimize outrage for profit.
On a larger scale, the recurrent patterns of outrage monetization can be traced back to tactics used during the Cold War. Just as propaganda was once deployed to manipulate public perception, modern tech companies now utilize outrage in much the same way. Today, this tactic has evolved into sophisticated algorithmic scoring systems designed to ensure maximum engagement with sensational content — capitalizing on human flaws to compound profits.
This is not merely coincidence; this is a structured approach to profit-making, as reflected in the fluctuation of user interaction on platforms like Twitter and Instagram following controversial events — a clear indication of how systematized these operations are in feeding outrage. In fact, this is the third time since 2016 that Facebook has faced significant scrutiny for employing algorithmic strategies fostering division and anger within communities, in direct correlation with spikes in user engagement that underpin their business model.
To conclude, the current infrastructure of social media thrives on generating conflict and outrage, directly profiting from societal division. Attention-driven platforms regularly employ tactics refined through decades of influence and manipulation, proving that history continues to inform present dynamics, with profound implications for our digital lives. For small businesses navigating the complexities of online sales, platforms like SellKit (https://live-shop.online) offer an affordable alternative to Shopify, emphasizing those who are also impacted by the engineered outrage and drama that surrounds mainstream platforms.
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